Hire Better. Scale Smarter. Convert Faster.
South Africa is globally recognized as a top BPO destination, ranked first in customer lifecycle management and value delivery, and voted one of the most favored offshore outsourcing hubs.
Leveraging this, Think Outsource provides affordable, high-quality lead generation, trained SDRs, and talent hiring solutions to help businesses in South Africa, USA, UK, Australia, and Europe scale smarter and faster at a fraction of the cost.
Brands & Revenue Teams
That Trust Think Outsource.
Our Services
Ready to Build a High-Impact Lead Pipeline?
Client Onboarding Journey
Connection &
Needs Assessment
Understanding your business
We start by connecting with your team to understand your sales goals, challenges, and operational flow. This helps us map the right solutions and marketing strategies tailored to your business..
Strategy &
Discovery Session
Building your roadmap
Our experts host a discovery session to align strategies with your business model. We analyze your target market, messaging, and acquisition channels to craft a clear growth strategy.
Proposal & Agreement
Tailored to your objectives
We present a customized proposal outlining deliverables, budget, and timelines. Once approved, both teams align on KPIs and success metrics before project kickoff.
Activation & Launch
Execution begins
Our campaign managers, appointment setters (call center agents) go live. You’ll receive regular reports and insights as we progress with the project based on KPIs.
What we offer for
activation and launch
1
Predictive Dialler
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Displays local numbers (CLI) for the target region when calling.
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Accessible by the QA team to monitor and track call performance.
2
Target Database
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Expert paid media specialists run campaigns in target regions to generate warm leads.
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Companies can also provide databases and leverage our fully managed SDR's
4
Quality Assurance (QA) Team
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Ensures all leads delivered meet quality standards.
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Provides continuous monitoring and feedback to maintain campaign integrity and optimize conversions.
3
Call Centre Team (Fully trained SDR's)
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24/7 fully managed customer support and/or SDR services for any industry.
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Multi-channel coverage via phone, email, chat, and/or social media.
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Teams adapt to any time zone, ensuring continuous support.
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0–10+ agents and/or SDRs in training, with fully trained agents and/or SDRs ready to go live.
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Recruitment gaps are monitored to ensure live team never drops below required agents and/or SDRs.
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Agents and/or SDRs have clear communication, region-appropriate voice/accent, and strong listening skills.
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Responsible for following up on warm leads and/or scheduling appointments, delivering exceptional customer service.